Cefic’s Intervention in Chemical Transport Emergencies (ICE) has launched a new website today, aiming to make ICE services more intuitive for emergency responders across Europe in order for critical information to be quickly accessed in high-pressure situations.
A modern platform for faster, clearer support
The launch of the new website is accompanied by a refreshed visual identity. The platform is designed to help emergency responders, national and local authorities, and companies find important information efficiently and smoothly in high-pressure situations.
“Safety, collaboration, and preparedness are at the core of ICE. Our new website reflects our ongoing commitment to supporting emergency responders with reliable, expert guidance whenever and wherever it is needed.”
Joost Naessens, Cefic Director Transport & Logistics
Stronger collaboration across Europe
Besides the successfully operating MAR-ICE scheme, in collaboration with EMSA and designed to support emergency responders in chemical maritime incidents since 2008, ICE continues to grow through strengthened cooperation between BASF Site Emergency Response Team, the Emergency Response Coordination Centre (ERCC) under the European Commission’s Directorate-General for European Civil Protection and Humanitarian Aid Operations, and Cefic.
Since the partnership’s launch in March 2025, this collaboration has reinforced ICE’s ability to respond rapidly and effectively to chemical emergencies across Europe.
Three levels of operational support
ICE provides support through a three-level system that adapts to each emergency situation:
- Substance Information – experts give advice by phone or email
- On scene expert help – trained specialists go directly to the incident
- Full intervention teams – teams and equipment are deployed on the ground for direct assistance
This step-by-step approach ensures responders get the right support, exactly when they need it.
For more than 25 years, ICE has been supporting emergency services during chemical transport incidents, providing rapid access to expert guidance, substance-specific information, and on scene assistance. ICE is not only an industry network, it is a cooperation framework between industry and public emergency services. It combines company emergency response schemes with national authorities through national chemical federations.