Application Deadline: 20 March 2026
Are you a passionate IT professional? Do you enjoy delivering high level customer service? Cefic is looking for an IT Officer to join its team of dynamic IT professionals.
In this role, your primary responsibility will be helpdesk support, providing functional help and technical assistance to users. You will also be configuring, installing and maintaining the equipment made available to the staff.
Inspired? you will:
- Answer IT support requests, either from our ticketing system or through calls (phone, MS Teams)
- Evaluate, track and prioritise a variety of IT requests to ensure an appropriate response within a reasonable timeframe. Re-assigning more complex items to senior collaborators where necessary
- Learn and become progressively responsible for the management of IT stock
- Support and participate in the management of corporate applications, e.g. the security awareness platform, the centralised password manager tool, the contact management system, the SharePoint sites, …
Role requirements
Full time on site for the initial evaluation period. (approx. 2-3months)
Are you the right candidate?
The successful candidate will be a highly motivated and experienced professional who demonstrates the following experience, competencies and personal qualities:
- A minimum of 1-2 years’ experience in a similar or equivalent function
- Very good knowledge of Microsoft Windows 11 and MS Office 365 suite, and MS Teams
- Very good knowledge and resolution of most issues related to PCs/laptops: software/network settings, printing, Wi-Fi, sharing screen, A/V, …
- Experience and knowledge with Microsoft SharePoint Online and/or Salesforce is an asset
- Ability to diagnose and resolve technical issues, whether remotely or on-site.
- Good and clear communication to effectively interact with users, understand their needs and explain the solution
- Customer-minded: positive, empathic, patient, focused on problem solving
- Fast learner
- A good team player who is able to work as well independently as well as in a multi-functional and multicultural team.
- Excellent attention to detail and procedures
- Fluency in English and French. Additional European languages are a definite asset;
What do we offer?
- Working in a people oriented, international and dynamic culture at the centre of EU affairs
- An environment with a positive attitude towards stress and mindful of work – personal life balance.
- Working on dynamic and challenging topics.
- Opportunities for employee development (trainings, coaching, mentorship)
- A permanent employment contract with a competitive salary and benefits, excellent working conditions including 2 days of flexible telework (following the interim evaluation period)